(876)603-2341
What’s App
(876) 804-2698
Info@Docktodockja.com
Salt Pond Ave, Greater Portmore
Frequently Asked Question!
It can take 24-48 hours for your package to be processed and updated into the system.
If a package arrives at our Miami location and there isn’t a Dock to Dock customer account to connect it to, the package will be held for 24 hours and returned to sender if unclaimed.
Once the package goes through the intake process you will receive a email with the status of the package. The balance due will read 0.00$ until the package is received in Jamaica at our Portmore office.
When the package arrives to our Portmore office we will begin logging the package in our system. The cost to clear the package will be uploaded to your account at the time of logging.
If you have any doubts about the weight of your packages you can re-weigh for packages at the time before collection in store. Any changes that will be made is substantiated by proof, please note we cannot honour any weight discrepancy after you have left our store location.
The Miami Warehouse opens Monday – Friday from 9:00 am – 5:00 pm local time. Shipments arriving outside of these hours will be reattempted the next business day.
You must be logged in to post a comment.